Braziwi offers returns for 30 days from the date a customer receives their order.

General return expectations

All purchases must be returned and inspected before any credit or refund will be granted.

We do not refund or exchange items that have been specifically custom-made for you.

In the first instance you will need to contact Braziwi at Hello@braziwi.co.nz

Customers requesting to return an item within Braziwi’s Return Policy, will have their return request approved immediately.  They will receive a Return Reference and shipping label if applicable. They can also drop to Braziwi | St Heliers for free.

Products cannot be returned if they have been modified or damaged.

Money Back Guarantee

If a customer has proof that they purchased the goods from the Braziwi website, they may request a credit or refund within 30 days of receipt.  A refund will be processed back by the method used to pay the original purchase.  In an instance when the original card cannot be refunded, we will need to make alternative arrangements with you.  This applies if: 

  • You did not receive your item.
  • The order is not the same as advertised.
  • The item is faulty or has a manufacturing defect.  Manufacturing defects do not include normal wear and tear, or any damaged caused by accidental or non-accidental damage.
  • Where you have simply changed your mind, you will be covered under Braziwi’s 30 day guarantee.  This only applies to purchases that are still in an as-new condition. If free shipping has applied to your order, the original shipping amount, at the Braziwi’s discretion, may be deducted from any refund or credit.

Restricted Returns

New Zealand laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective: 

  • Underwear – Swimwear – Bedwear

NOTE: These products are still guaranteed under the Consumer Guarantees Act(see below)

Faulty or Defective Products

Braziwi will accept returns for faulty or defective items within a reasonable timeframe as long as the fault or defect is reported as soon as it appears.  

You cannot claim if:

  • You used the product in a way that a reasonable consumer would not
  • You did not follow the applicable care instructions
  • You broke or lost the product 

Where the products are faulty or damaged due to manufacturing faults we will either:   

  • replace the products; or
  • repair the product; or
  • give you a credit or refund less shipping

Repairs

Manufacturing defects will be repaired at Braziwi expense.  Manufacturing defects do not include normal fair wear and tear and any damaged caused by accidental or non-accidental damage.

Returns Process

  • In the first instance you will need to contact Braziwi at Hello@braziwi.co.nz
  • Customers requesting to return an item within Braziwi’s Return Policy, will have their return request approved immediately.  
  • You will receive a Return Reference and shipping label if applicable.
  • You can send items back via their own delivery method, to Braziwi | St Heliers.
  • You can return items for free, at Braziwi | St Heliers, 413 Tamaki Drive, Auckland 1071.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold on Braziwi website.  In the event that goods sold are deficient or faulty, Braziwi has the obligation to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used.  The Commerce Commission enforces the Fair Trading Act 1986.