Braziwi Shipping & Returns

📦 Shipping


All Braziwi pieces are carefully prepared and shipped from our Auckland studio.


Processing time

• Ready-made items: shipped within 2 business days  

• Made-to-order items: shipped within up to 2 weeks depending on fabric availability and order volume  


Estimated delivery times (New Zealand)  

• North Island: 2–4 business days after dispatch  

• South Island: 3–5 business days after dispatch  

• Rural deliveries may take longer  


Delivery partners: NZ Post and trusted courier services, all with tracking.


Shipping rates

• Auckland (urban, excluding Waiheke): $15  

• Waiheke Island & Rural addresses: $20  

• North Island (outside Auckland): $20  

• South Island: $35


Rates reflect current NZ Post economy parcel pricing (March 2026).


↩️ Returns & Refunds


We want you to love your Braziwi pieces. If something isn’t quite right, we’re here to help.


New Zealand customers 🇳🇿


• Returns accepted within 14 days of delivery  

• Items must be unused and in original condition  

• Customers cover return shipping unless the item is faulty or incorrect  


Australian customers 🇦🇺


• Returns accepted within 14 days of delivery  

• Faulty or damaged items: return shipping covered by Braziwi  

• Change-of-mind returns: customer covers shipping


Refunds are processed to the original payment method once the return is received and inspected.


⚠️ Non-returnable items


Custom or personalised products cannot be returned.

 

If you receive a damaged or incorrect item, please contact us immediately at:


hello@braziwi.co.nz


We will make it right.


🐝 Thank you for supporting an independent creative studio

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    Custom-made curtains selected to create a calm and inviting space with tropical character . Thank you Anna & Brian for trusting Braziwi "

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    "Beautiful spaces begin with how the make you fell". Custom-made curtains created to soften the light, elevate the room and bring warmth into everyday living" - Thank you Anna & Brian

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    Elegant window treatments tailored for her light-filled room. A touch of Braziwi charm that dances in my living room. Thanks Erika and Wallace exactly what I was looking for" - Monika

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    Her beloved cozy sofa makes her smile again. She was looking for similar colour to recovering it. As her home decor is based on the Terracotta tons.